Transform your contact centre
from 'run of the mill'
to 'talk of the town'!
Managing a high-performing contact centre can be overwhelming.
At ContactCentreSmart, we provide consulting and training to streamline operations, improve productivity and enhance customer service.
You'll have peace of mind knowing your contact centre is in the best shape it can be and your people and customers will feel the difference too!
Start your
transformation journey here.
Contact centre leaders aspire to...
01
Optimise
Productivity
Create an environment that continuously finds ways to do 'more with less'.
02
Reduce
Waste
Create an organisation that eliminates unnecessary rework and repeats.
03
Deliver
Quality Service
Create a culture that consistently delivers high-quality service.
But many leaders face challenges such as...
01
budget constraints
Limited budget with unlimited expectations.
02
Staffing Challenges
High attrition coupled with difficulty in hiring the right people.
03
lack of support
Lack of support and understanding of the contact centre's full potential.
At ContactCentreSmart, we understand these challenges because, for over 15 years, we've been helping contact centres overcome them. We've developed tailored consulting and training interventions to help organisations like yours, streamline operations, improve productivity and enhance customer service.
Organisations shouldn't have to sacrifice quality service to meet budget cuts. ContactCentreSmart will guide you to run lean and effective operations, while still delighting your customers.
Our 3-Step Optimisation Plan...
01
Assess
Assess your current operations and identify areas of waste.
02
design
Design a custom intervention to optimise your productivity and service quality.
03
results
Provide training and support to ensure you achieve sustainable results.
Our Services
We know what it's like to run high-performing contact centres.
The relentless pressure.
The ups. The downs.
We've been through it.
Our services help contact centre professionals succeed.
Strategy
Optimisation
Performance Optimisation
Workforce Optimisation
People
Optimisation
Customer
Optimisation
Quality
Optimisation
Top Reasons Why Clients Choose ContactCentreSmart
48 000+
Waste Hours Saved
150+
Optimisation Workshops
40+
Satisfied
Clients
15+
Years in Operation
Our Flexible Tiered Solutions
At ContactCentreSmart, we know that no two contact centres are alike.
That’s why we offer a range of service delivery options—including consulting engagements, interim management, project management, and workshop facilitation—tailored to meet your specific needs.
Whether you need strategic guidance, hands-on project support, or interactive training sessions, our flexible engagement solutions empower you to drive meaningful, lasting improvements in your operations.
ContactCentreSmart's tiered approach helps you quickly identify which level of service best matches your current needs, resources and goals.
Which tier is right for you, right now?
TIER 1:
Rapid
Assessment
Short-term consulting engagements for quick insights and an immediate action plan.
TIER 2:
Collaborative
blueprint
Dive deeper with interactive workshops for teams to solve problems, brainstorm ideas, and align on key objectives.
Tier 3:
ongoing
improvement
Longer-term partnerships:
-
Interim Management offers temporary leadership to guide teams through periods of transition or transformation.
-
Project Management oversees and executes key initiatives, ensuring projects are delivered on time and within budget.
.
Contact us
ContactCentreSmart is an independent consulting practice helping organisations transform their contact centres from 'run of the mill' to 'talk of the town'!
▲ Want to take your contact centre to new heights?
▲ Want to be recognised (and rewarded) for leading a successful contact centre?
Start your contact centre transformation journey today!
